Your Privacy Is Our
Commitment
This policy clearly explains how your personal information is collected, stored, and kept secure on the gp99 platform.
gp99 ("we", "our", or "platform") treats the privacy of its users with the highest importance. This Privacy Policy tells you what information is collected, why it is collected, how it is used, and how it is kept secure when you use gp99's website, mobile version, or related services.
By using this platform, you are considered to have agreed to the terms of this policy. If you disagree with any part of it, please stop using the platform and contact us.
gp99 uses SSL encryption and modern security technology to keep your data secure. We never sell your information to third parties.
1 What Information We Collect
1.1 Information You Provide Directly
When you open an account on gp99, make a transaction, or contact us, the following information may be collected:
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile phone number
- Mobile payment number (bKash, Nagad, Rocket)
- National ID or passport information for identity verification
- History of communication with our support team
1.2 Automatically Collected Information
When you use the platform, certain technical information is collected automatically:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Time and date of website access
- Pages visited and activity logs
- Cookies and session data (details below)
1.3 Transaction-Related Information
The following information is recorded during deposit and withdrawal processes:
- Transaction amount and time
- Payment method used (bKash, Nagad, or Rocket)
- Transaction reference number
- Deposit and withdrawal history
- Bonus and promotion usage information
2 How We Use This Information
Account Management
Information is used to create, verify, and securely manage your account. This includes age verification, identity confirmation, and ensuring account security.
Transaction Processing
This information is essential for completing deposits and withdrawals via bKash, Nagad, and Rocket, and for maintaining transaction records.
Customer Service
Your information is used to resolve your issues, handle complaints, and provide 24/7 live chat and email support.
Security and Fraud Prevention
Information is analyzed to detect and prevent suspicious activity, and to take action against multiple accounts or fraud.
Service Improvement
Anonymous and aggregated data is used to improve the experience and performance of our platform.
Relevant Communications
With your consent, your contact information is used to inform you about important updates, bonus notifications, and relevant offers.
3 Cookies and Tracking Technologies
gp99 uses cookies and similar technologies to improve your browsing experience. The table below shows what types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Session management, maintaining login status, ensuring security | Deleted at end of session |
| Functional Cookies | Remembering your preferences and settings (e.g., language selection) | Up to 30 days |
| Analytics Cookies | Analyzing user behavior to improve the platform | Up to 12 months |
| Security Cookies | Detecting fraud and keeping accounts secure | Variable |
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may prevent some important features of the platform from working.
4 Sharing Information with Third Parties
gp99 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted partners engaged for payment processing (bKash, Nagad, Rocket), technology infrastructure, and fraud detection. These partners operate under our instructions and are bound to protect the information.
4.2 Legal Obligations
If required under a court order, government directive, or applicable law, information may be shared with the relevant authority. This will only be done when legally required and only to the extent necessary.
4.3 Business Transfers
If gp99 undergoes a business merger, acquisition, or asset transfer, user information may be transferred while maintaining the terms of this policy. You will be informed in advance in such cases.
4.4 Responsible Gambling Authorities
As part of implementing responsible gambling practices, if potentially harmful gambling behavior is observed in any user, limited information may be shared with the relevant support organization.
5 Data Retention and Deletion
5.1 Retention Period
gp99 retains your personal information for as long as:
- Your account remains active
- It is needed to provide services and support
- It is required to meet legal obligations
- It is needed to resolve disputes or defend legal claims
5.2 After Account Closure
If you request account closure, gp99 will retain necessary information for a defined period in accordance with legal and regulatory requirements. Information that is no longer required beyond this will be securely deleted or anonymized.
5.3 Secure Deletion
When deleting data, gp99 ensures the information is irreversibly removed from all digital and backup storage. The complete deletion process may take some time.
6 Data Security Measures
gp99 applies industry-standard security technology to keep your information secure. Our security framework includes:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption. Every piece of information sent between your browser and our servers is encrypted.
Firewall Protection
Our servers are protected with advanced firewalls and intrusion detection systems. Continuous monitoring is in place to prevent unauthorized access.
Access Controls
Only authorized personnel can access your information. All access is logged and regularly audited.
Secure Backups
Data is regularly stored in secure encrypted backups. Systems are in place to recover data in the event of any incident.
No digital system is 100% secure. We therefore ask you to keep your account password strong, do not share it with anyone, and notify us immediately if you notice any suspicious activity.
7 Your Data Rights
If you have an account on gp99, you may exercise the following rights:
7.1 Right to Access Your Information
You may request at any time to know what information gp99 holds about you. We will provide that information to you within a reasonable timeframe.
7.2 Right to Correct Your Information
If any information held about you is incorrect or incomplete, you may request a correction. We will verify and correct it promptly.
7.3 Right to Request Deletion
You may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes, in which case we will inform you.
7.4 Withdrawing Marketing Communications
If you do not wish to receive promotional messages or notifications, you can stop marketing communications at any time by informing the support team. However, essential messages related to your account cannot be stopped.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will verify your identity and respond within a maximum of 30 business days.
8 Protection of Minors
gp99 is for users aged 21 and above only. We do not knowingly collect or process the information of any minor. Age is verified at registration, and identity documents may be requested in cases of doubt.
If we become aware that information from a minor has been collected, that account will be closed immediately and all related information will be deleted.
We ask parents and guardians to remain vigilant to ensure your children cannot access online gambling platforms. If you suspect a minor is using gp99, please contact us.
9 Changes to the Policy
gp99 may update this Privacy Policy from time to time. The policy may change due to changes in services, new legal requirements, or security improvements.
- Before any significant changes, we will notify you at your registered email address or via a notice on the platform.
- Continuing to use the platform after a revised policy is published will be considered as your agreement to the new terms.
- The latest version will always be available on this page.
- Older versions of the policy will be provided upon request.
We advise you to review this policy regularly so that you are always informed about our current information management practices.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.
Support Team
24/7 Live Chat — Support available in Bengali and English
Email: [email protected]
Service available 24 hours a day, 7 days a week
Data Protection Department
For privacy-related special requests, please contact our Data Protection Department through the support team.
Email subject: Privacy Policy Request
We will try to respond to your request within 30 business days.
For more information, please visit our Terms & Conditions and Responsible Gaming pages.